The Codexist Trust Center

The Cover Our Ass Charter

Welcome to the least-visited, most-ignored page on our entire website. Congratulations on your adventurous spirit.

Look, we’d rather be building cool internet things, but our lawyer (who we suspect gets paid by the word and has never laughed a day in his life) insisted we have this… stuff. This is the collection of mandatory legal documents that, at most companies, are specifically designed to bore you into submission.

That’s not how we roll.

We’ve taken the same legal boilerplate everyone else has and run it through our “No-Bullshit” translator. The result is the four documents below. They are 100% legally binding, but at least now you can’t pretend you didn’t understand the 40-page, 8-point-font document.

These are the rules. They’re blunt, they’re cynical, and they’re not à la carte.

The TL;DR is: You agree to all of this just by being here. Happy reading.

Terms of Use
Rules of the Playground

Cookies & PAIA
The Pop-Up & The Filing Cabinet

POPIA
Privacy Policy We're Forced to Write

Return / Refund
You Can't 'Return' a Thought

Return / Refund Policy
You Can't 'Return' a Thought

Last Updated: 14 November 2025

1. Let’s Get This Straight…

This is a service business. You are paying for our time, our brains, our code, and our pixels.

This is not a shoe store. There is no “try it on for 30 days” or “buyer’s remorse” clause.

You are paying for a process, not just a final, shrink-wrapped product. You can’t “return” a consultation. You can’t “un-send” an email. You can’t “un-think” the strategy we just gave you.

2. The “Our Time Is Our Product” Clause

When you hire us, you are “buying” hours of our developers’ lives. You are reserving a chunk of our schedule that we could have sold to someone else (possibly someone less annoying).

  • Deposits Are a “Serious” Fee: That deposit you paid? That’s not just a number. That’s the “You’re-officially-booking-our-time-and-we’re-turning-down-other-work” fee. It’s our “You swear you’re not going to flake?” insurance. It is, therefore, non-refundable.

  • Milestone Payments Are for Time Already Burned: When you pay a milestone invoice, you are paying for the 40… 60… 100 hours of work we already did. That time is gone. Our developer already spent it. They already traded that slice of their mortal existence for your project. You cannot get a refund for time that has already been vaporized.

3. What Is NOT a Reason for a Refund?

Let’s be brutally honest. We will not be issuing a refund because:

  • You “Changed Your Mind”: You hired us to build a blue website. We built a blue website. You now think a red one would be better. That’s a new job, not a refund.

  • Your Business Partner Hates It: You approved the mockups. You approved the demo link. If you didn’t bother to show it to “Dave in Accounting” and he’s now on a power trip, that sounds like a you problem.

  • You Ran Out of Money: We’re not your bank. We’re not your investors. See “Terms of Use -> Pay Us.”

  • You “Just Don’t Like the Vibe”: We’re builders, not mind-readers.

  • Your Business Failed: We built the e-commerce site you asked for. If you couldn’t sell your “artisanal, gluten-free dog water,” that’s on your marketing, not our code.

4. The Only Way You’d Maybe Get Money Back

The only scenario—the only one—where a refund is even on the table is if we catastrophically fail to deliver what was in the signed, approved project scope.

We’re not talking about a typo or a button that’s 2 pixels off. We’re talking about “You paid for a 5-page website, and we just gave you a blank screen and a bill.”

In this astronomically unlikely event, we’re not just going to “give you your money back.” We’re going to fix it. And if for some reason we can’t fix it, we’ll have a very awkward, lawyer-filled conversation about a partial refund for the specific parts we failed to deliver.

5. The “Rage Quit” Clause (Cancelling Mid-Project)

You are free to fire us at any time. This isn’t a prison.

But if you cancel, you will pay for every single second of work we have completed up to the millisecond you send that email. We will package up the half-finished code, send you a final (and immediate) invoice for the time, and wish you luck.

TL;DR: We don’t give refunds. We sell time. Time, once spent, is gone forever.